I finally got through to the Student Loans Company, only to have an automated message say that if I lived in either England or Wales I should have phoned a different callcenter! Why that message was apart of the queuing system and not the first thing I heard when I got through I don't know.
And to top that they sent me a leaflet with the number for the Scotland callcenter on! I mean they obviously know where I live and that the number in there, is going to be of no use to me!
So I phoned 08456077577 to get through to the correct place, and they don't open until 6am.